Estes Builders gets top customer satisfaction award
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Nell Clausen and Rick Gross of Estes Builders display the Avid Diamond Award and other honors won by the custom-home builder.

By Peninsula Daily News staff

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SEQUIM — Estes Builders LLC has received the 2013 Avid Custom Builder Diamond Award, the highest customer satisfaction award presented to custom builders in the United States.

“Based on these results, Estes Builders is one of America’s finest builders, with customer satisfaction scores that consistently rank in the top tier of our nationwide survey of home buyer satisfaction,” said Paul A. Cardis CEO and founder of Avid Ratings.

Avid Ratings is the largest independent new home survey company in the U.S.

Based in Sequim, Estes Builders designs and constructs custom homes throughout Clallam, Jefferson and Kitsap counties.

Said owner Kevin Estes:

“Being No. 1 in the country is difficult.

“It is special.

“How many times in a lifetime do you get to say we are the highest-rated company?

“It takes a real commitment by everyone at the company to have the best customer service experience in the United States.”

“I am tremendously proud of the service attitude and professionalism of our entire team.”

Estes added:

“We don’t rest on our laurels.

“We were ranked second in the nation in 2004, and we constantly have ranked among the top 5 percent in the nation.

“We continue to learn and improve every day.”

Rick Gross of Estes Builders explained more:

“This is more comprehensive than most people realize. This survey is not a few simple questions.

“It evaluates builders in 56 key areas that influence a customer’s experience.

“Not just construction quality, but also important areas, such as price, satisfaction with design, finishing on time, thorough explanation of the building process, prompt and accurate answers to questions, and many more.”

How they do it

Estes Builders traces its success in customer satisfaction to how they design and plan with clients in the early stages of home building.

Gross noted that to manage cost overruns — the primary cause of customer dissatisfaction — the company created a method to remove the financial risk to clients by having a clear, accurate and guaranteed price.

Estes Builders also has received other national accolades.

The company is a two-time recipient of the National Housing Quality Award, ranked second nationally in Homeowner Satisfaction-Excellence in Class and was named America’s Best Builder for 2009 by Builder Magazine.

Estes Builders is among less than 1 percent of builder-leaders nationwide to become a Quality Certified Homebuilder through the National Association of Homebuilders Research Center.

For more information, visit or phone 800-630-4399.

Last modified: May 12. 2013 3:27AM
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